Privacy policy

Effective Date: December 2024

This Privacy Policy describes how Akoe ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, or make a purchase from www.akidofearth.com (the "Site"). By using or accessing the Site, you agree to this Privacy Policy. If you do not agree, please refrain from using the Site.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.

 

2. What Personal Information We Collect

Information You Provide to Us

We collect personal information you provide directly, such as:

  • Contact Information: Name, email, phone number, shipping address, and billing address.
  • Account Information: Username, password, and security details for your account.
  • Order Information: Payment confirmation and purchase details for orders made on our Site.
  • Customer Support Information: Any information provided during inquiries or requests for assistance.

Information We Collect Automatically

When you interact with our Site, we collect:

  • Device Information: IP address, browser type, time zone, and operating system.
  • Usage Data: Your browsing behavior, pages viewed, and links clicked.

Information from Third Parties

We may receive additional data from trusted third-party partners, including:

  • Payment processors (e.g., bank or card details for payment processing).
  • Service providers (e.g., Shopify for website functionality).


3. How We Use Your Information

We use your personal information for the following purposes:

Providing Services and Fulfilling Orders

  • Process your orders, payments, shipping, and returns.
  • Send order confirmations, updates, and invoices.

Marketing and Communication

  • Share updates about products, promotions, or special offers (only if you’ve opted in).
  • Customize advertising to improve relevance.

Site Improvement

  • Analyze usage data to enhance user experience and site performance.

Security and Fraud Prevention

  • Protect your account and prevent unauthorized or fraudulent activity.


4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Partners who assist in operations (e.g., payment processors, shipping companies, or analytics tools).
  • Business Partners: Marketing or advertising providers for targeted promotions.
  • Legal Obligations: Authorities when required by law, subpoena, or investigation.


5. Cookies and Tracking Technologies

Cookies help improve your experience on our Site by remembering your preferences. These small data files are stored on your device. For more details about how Shopify uses cookies, visit Shopify’s Cookie Policy.

You can disable cookies through your browser settings; however, doing so may limit functionality on our Site.


6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correct: Request access to or corrections of your information.
  • Delete Data: Request deletion of personal information, subject to legal obligations.
  • Withdraw Consent: Opt-out of promotional emails or marketing communications.
  • Restrict Processing: Limit how your data is used in certain situations.

To exercise these rights, email us at support@akidofearth.com.


7. Security and Retention

We use industry-standard measures to safeguard your personal information. However, no system is entirely secure. Information is retained only as long as necessary for operational, legal, or compliance purposes.


8. Children's Data

Our services are not intended for children under 13. If we learn we’ve collected personal information from a child without parental consent, we will delete it promptly.


9. International Users

If you access our Site from outside India, your information may be transferred, stored, and processed in India or other countries.


10. Contact Us

For questions or concerns regarding this Privacy Policy, contact us: